SEASON MEMBERS FAQs
Further the announcement of our process for Season Members for the 2019/20 season, we have constructed answers to some questions we anticipate you may have.
Q. How long do I have to decide on my options?
A. The deadline for you to make your decison was Friday, July 31st at 5pm. However, should you have any queries after this date you can email firstname.lastname@example.org.
Q. How is the outstanding balance on my Season Membership/Ticket calculated?
The refundable value is calculated as a percentage of the total season ticket price you paid. This is worked out in relation to how many games your season ticket allows vs how many games were left unfulfilled (in this instance, it was three home games).
Q. Can I split my balance across the three options?
Unfortunately not. We would love to accommodate flexibility, but it just won’t be possible with the systems we have and the reduced workforce as a result of COVID-19.
Q. What happens if I didn’t receive an email?
Firstly, check your “Junk Mail” or “Clutter” folders in your inbox and search for email@example.com If it’s not there, then there are a few things you should know:
- You might share an email address with another member. If this is the case, they will have been contacted about this and will be responsible for your balance. We have encouraged all members in this position to confirm with each of their associated members before making a decision, so they’ll likely let you know about this soon.
- We might not have a valid email address for you, or you might have unsubscribed. Don’t worry though, we’re committed to contacting every member so expect to receive something in the post and/or a phone call.
Q. If I choose to donate, where will my money be going?
The money will be used to ensure the region is able to continue to operate through this challenging time and maintain future security. Your donation will help everything from the next generation of talent in our Dragons Academy to the ground-breaking work of the Dragons Community team right across our region.
Q. If I choose to donate my refundable value, will I be rewarded in any way?
We are currently looking at ways to reward our supporters who have selected to donate to the region.
Q. How long is my credit valid for?
Credits will remain valid for the entirety of the 2020/21 season. Depending on future developments in COVID-19 protocols, the format of next season and when we are able to let fans back in to Rodney Parade, we will update you if this changes.
Q. What can I use my credit on?
Credit can be used towards future season ticket or future match ticket purchases.
Q. What happens if I cannot see the credit in my account?
You cannot view your credit online. If you have questions regarding credit please contact the Ticket Office on 01633 674990 or email firstname.lastname@example.org
Q. When can I expect my refund?
All credit/refund processes will start the week commencing Monday 3rd of August following the July 31st deadline.
Q. How will I be refunded?
If you request a cash refund, our refunds team will work to get you refunded as soon as possible. All refunds will be automatically placed through Ticketmaster back onto the card that the booking was made on. This may take up to 5-10 working days to reach your account.
Q. What if I no longer have that payment card or the refund bounces?
If your refund ‘bounces’ e.g. because the card you used to purchase your ticket(s) has expired we will be notified and will endeavour to contact you as quickly as possible to process the refund manually. If you no longer use that card/account, you may have to contact your bank.
Q. Can I choose to be refunded to a different account than the one I used to purchase my Season Membership/Ticket?
Currently, we are only able to make the refund payment through your original payment method.
Q. What if I paid for my membership with cash?
Please continue to select your option and if you have selected refund, you will be contacted in due course, after the closing date of 31st of July, and we will organise a refund.
Q. What if me and my associated members want to do something different?
You will need to contact the Ticket Office to explain how each individual member associated with the account wishes to redeem their remaining value. Please contact the Ticket Office on 01633 674 990 or email email@example.com
Q. Will my booking fees be refunded?
No, as part of the Ticketmaster refund, booking fees will not be refunded.
Q. I have hospitality, what is the refund policy on this?
This section and the email recieved is regarding personally held Season Membership/s. If you personally hold any hospitality packages with the Dragons, and you have any queries regarding that, please contact firstname.lastname@example.org
Q. I purchased a ticket through my local rugby club or school. How do I receive my refund?
If you purchased a community ticket to any of our remaining fixtures through your local rugby club or school, the refund will be sent directly to those who made the group ticket purchase. Therefore, please get in touch with the admin from your local rugby club or school who will manage the refund accordingly.
Q. What is happening to the remaining games for 2019/20?
PRO14 have announced 22nd August as the target date for the recommencement of the 2019/20 season behind closed doors. You can read more about the competition restart HERE
Q. When are Season Ticket renewals happening?
PRO14 are working to conclude the scheduling of the 2020/21 season and we look forward to providing further information as soon as it is available.
Q. When might we be allowed back into the stands at Rodney Parade?
The 2020/21 season may be impacted by Covid-19 and social distancing requirements. We are investigating possible seating plans to accommodate social distancing regulations although we are hopeful by the time the 2020/21 season kicks-off we will be able to welcome all you to Rodney Parade. We will provide further information in due course.
Q. If stadiums reopen to fans before the end of the season, can I use my credit for these games?
Yes, you will be able to use credit for any future games going forward.
Q. What if I have also purchased match tickets for the remaining games this season, how will the value of these be dealt with?
In regards to purchased match tickets you will be contacted separately in due course.
Q. What will happen next season with my season membership?
As the current situation evolves, we are awaiting confirmation on what next season will look like. In the meantime, your season membership is secure and once we can, we will be opening up the renewal process in the normal fashion.