The messages of support we have received from the Dragons Family has been overwhelming since we announced the refund options to our valued Season Members last month.
So many of you have asked us how you can help the region at this difficult time and we are extremely grateful for your well-wishes and incredible support.
Following up on that initial announcement, Season Members will this week receive emails detailing the three options available to them for their pro-rata refund from the 2019/20 campaign.
Season Members can either donate the money to support the region at this challenging time, defer it as a credit towards Season Membership or match tickets for the 2020/21 season (or as soon as it is safe for us to return to Rodney Parade) or receive a refund.
We will be notifying every individually booked season member or, if your membership was booked in a group of friends of family, we will notify the lead client (a single member on behalf of the whole group) of the exact value entitled to them on the email and will have until July 31st to make their decision. If we do not hear from you, and should we not receive any response, we will assume you have kindly chosen to donate 100% of your remaining membership value to Dragons Rugby.
We fully understand the economic and personal impact that this crisis has inflicted upon everyone, and so whichever option you decide, we are truly grateful for your continued passion and support.
We have created a Season Members FAQs which can be viewed by clicking HERE
If you have any further queries, please contact the Ticket Office by emailing firstname.lastname@example.org. We expect our Ticket Office to be busy and with limited staff there could be delays. We will aim to respond within 72 hours and thank you for your patience.
Supporters who have purchased match tickets or Judgement Day tickets directly from us are advised that there will be a separate announcement on how to tell us your preferred choice. We are in the process of finalising the systems deliver this.
Once again, from everyone at the Dragons, we wish all the best to you and your family through this difficult time, and look forward to welcoming you back to Rodney Parade when safe to do so.
We fully understand the economic and personal impact that this crisis has inflicted upon everyone, and so whichever option you decide, we are truly grateful for your continued passion and support...