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Ticket Office FAQ

SEASON MEMBERSHIP FAQs:

RENEWALS:

Q. I was a Season Member in the 2021/22 season – can I renew now?

A. Yes, you can! We have now opened renewals to 2021/22 Season Members. We understand it is a challenging time financially for all members and holding your seat is very important. To honour that loyalty and support, we are all offering all Season Members the option to retain their seat for the 2022/23 season at the same price you paid.

Q. How do I renew my membership from last season?

A. We are emailing and writing to all Season Members from the 2021/22 campaign with details of the renewal price and seat we have held. Using your Season Member Reference Number, you can log onto your online account and renew. Alternatively, you can call the Ticket Office on 01633 670690 (option 1) to renew.

Q. How many games will the 2022/23 Membership cover?

A. A Season Membership covers all regular season games in the United Rugby Championship and pool games in the EPCR Challenge Cup at Rodney Parade. It also covers all pre-season fixtures (more details to be announced soon) and age grade/Dragons Women games at Ystrad Mynach. If, due to restrictions, any games are played behind closed doors or limited numbers, the value of the games that you miss will be a pro-rata credit. That will go onto your ticketing account and can be redeemed for future match and membership purchases.

Q. What are the benefits of a Membership for the 2022/23 season?

A. Dragons Rugby 2022/23 Season Membership includes:

  • Access to all regular season home fixtures in the United Rugby Championship and home pool fixtures in EPCR Challenge Cup.
  • Access to home pre-season fixtures – two scheduled ahead of next season!
  • Access to all Dragons XV home matches and age grade and Dragons Women fixtures played at Ystrad Mynach.
  • Priority access to any knockout fixtures.
  • Guaranteed first refusal on your seat for the 2023/24 season.
  • Access to new Season Members exclusive pre-season event.
  • Discounted drinks at Rodney Parade and opportunities to ‘Bring A Friend For FREE’ to selected home fixtures.
  • Access to International Ticket Ballot.
  • 10% Retail Discount in the Club Store at Rodney Parade.
  • Expanded Dragons Rugby partner benefit and discounts.
  • Priority access to new range of digital events.

Q. Am I able to transfer my Season Membership if unable to attend a game?

A. Unfortunately, Season Memberships are non-transferable and not resaleable.

Q. Can I spread the cost of paying for my Season Membership?

A. Yes, you can! Direct Debit payment option is available to spread the cost of your Season Membership over three equal instalments (October, December, February). This can be done online or by calling the Ticket Office on 01633 670690 (option 1).

Q. Can I renew more the one Season Membership?

A. Yes, if you are the lead purchaser you are able to renew any Season Memberships on your account. If you have any issues doing this, email ticketing@dragonsrugby.wales or call the Ticket Office on 01633 670690 (option 1).

Q. How can I pay?

A. Online is the quickest and easiest way to renew your Season Membership and you can pay via debit or credit card. Alternatively, you can either opt to apply to pay via our Direct Debit scheme.

Q. Where is my Season Membership number?

A. This is listed as Customer ID on your email/letter or previous Season Membership card. Alternatively, you can email ticketing@dragonsrugby.wales or call the Ticket Office on 01633 670690 (option 1) for assistance.

Q. Can I upgrade or move my seat?

A. Yes, subject to availability. Upgrade options are available by emailing ticketing@dragonsrugby.wales or calling the Ticket Office on 01633 670690 (option 1).

Q. Can I change the name on my Season Membership?

A. Name change is only permitted if you have legally changed your name. You will need to provide proof of the name change. To update your name on the season ticket please call the Ticket Office on 01633 670690 (option 1).

Q. I can’t log in to my account. What do I do?

A. Please call 01633 670690 (option 1) and our Ticket Office staff will be pleased to talk you through the process.

Q. I want to purchase additional memberships?

A. Yes, you will be able to purchase additional Memberships, subject to availability, during the Early Bird and General Sale period. Please contact the Ticket Office via email ticketing@dragonsrugby or call 01633 670690 (option 1) for further information.

Q. Will I receive a new Season Membership card for the 2022/23 season?

A. Yes, we will issue new cards for all members for the new season.

GENERAL:

Q. What games are included with a Season Membership for the 2022/23 season?

A. Season Memberships include all home fixtures in the regular season of the United Rugby Championship and home pool European games, plus home pre-season games. Dragons A, age grade and Dragons Women fixtures at home are also included. Knockout fixtures are not included – although, you will get first refusal on your seat for these games.

Q. What age category do I fall into?

A. The categories for this year for membership are: • Adults – Members aged 17-59 • Concessions– Members aged 60+ • Juniors – Members aged 16 and under

Q. When do new Season Memberships go on sale?

A. Full details of new Season Memberships will be announced on dragonsrugby.wales and across our social channels first.

Q. Can I spread my payments using finance?

A. Yes. Season Members will have the option to spread the cost of their Season Membership(s) over three instalments using our Direct Debit system. Contact the Ticket Office for more information on 01633 670690 (option 1).

Q. Do you sell Season Memberships for disabled supporters?

A. Wheelchair access tickets are available as well as one free carers ticket (season and game tickets). Please contact the Ticket Office on 01633 674990 during the Early Bird and General Sale windows.

Q. What happens if games are postponed?

A. If games are postponed, your Season Membership remains valid for the re-arranged date.

Q. What happens if games are cancelled?

A. Should any URC or EPCR Challenge Cup fixtures be cancelled due to restrictions, Season Members will receive a credit as detailed above.

Q. What happens if games are played behind closed doors?

A. If the decision is taken to suspends crowds from sporting events, members will receive credit on any fixtures played behind closed doors.

Season Members with any further questions are asked to email ticketing@dragonsrugby.wales or call 01633 670690 (option 1) to discuss your membership package further.

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